Privacy Policy

Privacy Policy

Effective Date: 11/6/24

We are committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, and protect your information when you visit or use our website and services.

By using our Website, you consent to the data practices described in this policy.

1. Information We Collect

We may collect the following types of information from you:

a. Personal Information: This includes your name, email address, phone number, and any other details you provide directly to us, such as when signing up for our services, filling out forms, or contacting us.

b. Non-Personal Information: This includes data that does not directly identify you, such as IP addresses, browser types, device information, and usage data. This information helps us understand how you use our Website and improve our services.

2. How We Use Your Information

We may use your information for the following purposes:

  • To provide and maintain our services.
  • To improve and personalize your experience on our Website.
  • To communicate with you regarding updates, promotions, or customer support.
  • To analyze Website usage and trends to enhance our offerings.
  • To comply with legal obligations or protect our rights.

3. Sharing Your Information

We will not sell, rent, or share your personal information with third parties except in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website, conducting business, or servicing you. These service providers are obligated to maintain the confidentiality of your information.

  • Legal Requirements: We may disclose your information if required by law, legal process, or governmental request, or to protect our rights, privacy, safety, or property.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small files that are stored on your device. They help us remember your preferences, analyze usage, and provide targeted advertisements.

You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our Website.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, please understand that no data transmission over the internet or storage system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to access, update, or delete your personal information, as well as to withdraw consent where applicable. If you wish to exercise these rights, please contact us at [your email address].

7. Children's Privacy

Our Website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our Website and updating the "Effective Date" at the top of this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us on our Contact Us page.

FAQ/Returns

Image Export

Exporting your photos is simple. Using the USB-C cable provided, you can connect directly to your smart phone or computer.

Alternatively, we also provide an SD card that you can insert into your computer’s SD card slot.Simply save the photos you want to keep to your device and delete the ones you don't.

Q35 is the name of the camera drive.

Photo Quality

Vintage Film Style quality vibrant color digital or printable photos.

8MP F/1.8 f=4.8mm (35mm equiv.) 1/3.2" sensor.

Return Policy

We want you to love your purchase! If you need to return or exchange an item, please check out our policy below and reach out via our contact page.

  1. Return Timeframe
    You can return items within 30 days of purchase for a full refund.
    Returns made after 30 days will qualify for store credit only.
  2. Return Requirements
    Items must be returned in their original, unused condition with all packaging, tags, and accessories intact.
    A proof of purchase (receipt or order confirmation) is required for all returns and exchanges.
    Items labeled as "Final Sale" are not eligible for return or exchange.
  3. Refund Process
    Refunds will be processed to the original payment method within 5-7 business days after the return is processed.
    For damaged or defective items, please reach out to us within 7 days of receiving the product. We’ll provide a prepaid return label and arrange a prompt replacement or refund.

Camera is stuck on "---"

Congrats! Seems like you've been having a lot of fun using the Capturette! When the camera is stuck on "---" it means that it has frozen. When that happens, we highly suggest unscrewing the bottom, removing the memory card (to save your photos) and then get a paperclip or thumbtack and press the reset button for about 20 seconds. You may have to do this a few times. After that, insert the memory card back in and turn the camera on. It should function back to normal.

Camera is stuck on "999"

Congrats! Seems like you've been having a lot of fun using the Capturette! When the camera is stuck on "999" it means the memory card is full. Even with no photos on it, the memory card must be formatted completely to clear the cache files.

Remember, formatting erases all data present on the card, so ensure any important files have been backed up beforehand.