FAQ

Image Export

Exporting your photos is simple. Using the USB-C cable provided, you can connect directly to your smart phone or computer.

Alternatively, we also provide an SD card that you can insert into your computer’s SD card slot.Simply save the photos you want to keep to your device and delete the ones you don't.

Q35 is the name of the camera drive.

Photo Quality

Vintage Film Style quality vibrant color digital or printable photos.

8MP F/1.8 f=4.8mm (35mm equiv.) 1/3.2" sensor.

Return Policy

We want you to be completely satisfied with your purchase! If you need to return or exchange an item, please review our policy below.

1. Return Window

  • Items can be returned within 30 days of the purchase date for a full refund.
  • Returns made after 30 days will be eligible for store credit only.

2. Return Conditions

  • Returned items must be in new, unused condition, with original packaging, tags, and accessories included.
  • Proof of Purchase (receipt or order confirmation) is required for all returns and exchanges.
  • Items marked as “Final Sale” cannot be returned or exchanged.

3. Refund Method

  • Refunds will be issued to the original payment method within 5-7 business days of processing the return.
  • If proof of purchase is not provided, we may offer store credit at the current selling price.
  • If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide a prepaid return label and ensure a prompt replacement or refund.

Camera is stuck on "---"

Congrats! Seems like you've been having a lot of fun using the Capturette! When the camera is stuck on "---" it means that it has frozen. When that happens, we highly suggest unscrewing the bottom, removing the memory card (to save your photos) and then get a paperclip or thumbtack and press the reset button for about 20 seconds. You may have to do this a few times. After that, insert the memory card back in and turn the camera on. It should function back to normal.

Camera is stuck on "999"

Congrats! Seems like you've been having a lot of fun using the Capturette! When the camera is stuck on "999" it means the memory card is full. Even with no photos on it, the memory card must be formatted completely to clear the cache files.

Remember, formatting erases all data present on the card, so ensure any important files have been backed up beforehand.

FAQ/Returns

Image Export

Exporting your photos is simple. Using the USB-C cable provided, you can connect directly to your smart phone or computer.

Alternatively, we also provide an SD card that you can insert into your computer’s SD card slot.Simply save the photos you want to keep to your device and delete the ones you don't.

Q35 is the name of the camera drive.

Photo Quality

Vintage Film Style quality vibrant color digital or printable photos.

8MP F/1.8 f=4.8mm (35mm equiv.) 1/3.2" sensor.

Return Policy

We want you to love your purchase! If you need to return or exchange an item, please check out our policy below and reach out via our contact page.

  1. Return Timeframe
    You can return items within 30 days of purchase for a full refund.
    Returns made after 30 days will qualify for store credit only.
  2. Return Requirements
    Items must be returned in their original, unused condition with all packaging, tags, and accessories intact.
    A proof of purchase (receipt or order confirmation) is required for all returns and exchanges.
    Items labeled as "Final Sale" are not eligible for return or exchange.
  3. Refund Process
    Refunds will be processed to the original payment method within 5-7 business days after the return is processed.
    For damaged or defective items, please reach out to us within 7 days of receiving the product. We’ll provide a prepaid return label and arrange a prompt replacement or refund.

Camera is stuck on "---"

Congrats! Seems like you've been having a lot of fun using the Capturette! When the camera is stuck on "---" it means that it has frozen. When that happens, we highly suggest unscrewing the bottom, removing the memory card (to save your photos) and then get a paperclip or thumbtack and press the reset button for about 20 seconds. You may have to do this a few times. After that, insert the memory card back in and turn the camera on. It should function back to normal.

Camera is stuck on "999"

Congrats! Seems like you've been having a lot of fun using the Capturette! When the camera is stuck on "999" it means the memory card is full. Even with no photos on it, the memory card must be formatted completely to clear the cache files.

Remember, formatting erases all data present on the card, so ensure any important files have been backed up beforehand.